Last updated on October 28th, 2024
I’d like to explain an issue I’ve had with spicy jackpots casino.
2 weeks ago I won some money during free spins on a slot game and then went to my account to withdraw the money.
I received a confirmation email from them to say they received my withdrawal request with the details of my withdrawal, it stated up to 4 business days and on their website states up to 48 hours to process withdrawals.
After a week I still had not received my money so made contact to which they assured me that they are carrying out checks, and the withdrawal will be processed. It’s now been 2 weeks and still nothing, my withdrawal is still pending when I look into my spicy jackpots account.
I made further contact and they again assured me that they are carrying out a thorough review and that they will provide me with updates, which they haven’t.
At this point I don’t feel I’m going to see the money I won as they appear to not be doing anything to make sure I receive my winnings.
I found gamblers connect when investigating spicy jackpots online, I realized I may have been mistaken to use their casino but I thought I’d turn to you for help.
Many thanks, Kyle
Dear Kyle,
Thank you for getting in touch with us and bringing your complaint to our attention. We’re truly sorry to hear about your experience.
We’d like to inform you that SpicyJackpots has already been added to our Blacklist due to a lack of communication from their end.
Nevertheless, we will continue to make every effort to contact them in the near future and resolve this issue.
Complaints Team,
Gamblers Connect