InteractiveAI brings enterprise-grade, proven-in-production AI to high-volume, regulated industries, where every interaction is critical. AI that autonomously resolves complex customer operations at scale, with full control at every step.
AI is cheaper, faster, and more capable than ever. Yet most enterprises in iGaming, financial services, BPOs, and payments are still stuck running disconnected pilots or basic automation that breaks the moment a compliance, customer account, or payment-related question comes in.
The gap between what AI can deliver and what regulated industries have actually deployed is growing. In markets where margins are shrinking, regulation is multiplying, and customers expect instant, accurate service as a baseline, that gap is a competitive liability.
InteractiveAI is built to close it: with AI systems that deploy in weeks, stay under your control, and get better over time. The company has appointed Filippo Anzalone to lead business development across the worldwide iGaming market, and to drive adoption across regulated industries in Europe.
An Industry Voice Meets Enterprise AI
Filippo Anzalone is a recognised figure in the iGaming ecosystem, a trusted voice at conferences and panels across the sector, Ambassador at AffPapa, and most recently selected as the inaugural contributor for the Gamblers Connect Contributors Programme.
His move to InteractiveAI is not a departure from iGaming. It is a deeper commitment to where the industry is heading.
Filippo Anzalone, GTM Lead Europe, Mid-Market:
“In this industry, everything comes down to performance. What I see at InteractiveAI is AI Agents that actually resolve tickets, run autonomous operations, cut costs, and expand efficiently. Operators can deploy high-impact solutions in weeks and see direct business outcomes. And in regulated environments, where I’ve spent my career, you need full control and visibility over what AI is doing at every step. InteractiveAI delivers that: complete monitoring, governance, and auditability, without sacrificing the ability to run real operations autonomously at scale.”
Filippo continued:
“The operators I know best are the ones who think long term. They want technology partners that perform and deliver solutions that can really take over operations, with full confidence. Not vendors that demo well. InteractiveAI gives me the opportunity to bring them proven AI infrastructure they can scale with confidence, and to put them on the path of owning their AI transformation rather than renting someone else’s.”
At InteractiveAI, Filippo joins a team of AI architects, engineers, and enterprise delivery specialists. His role is to bring the platform’s proven capabilities to the iGaming value chain, from operators and affiliates to payment providers and software suppliers, while opening new opportunities across industries in Europe.
A Platform Built for AI Operations, Not Experiments
InteractiveAI is not another chatbot vendor. The platform covers the full AI lifecycle, from building and connecting AI agents to deploying, governing, and continuously improving them in production. At the core sits Interactive Agents, a proprietary framework that turns domain expertise into autonomous AI systems. Business rules are encoded as modular policies enforced in real time.
The result: AI that handles complex interactions without losing context, enforces compliance at every decision point, generates a full audit trail, and gets better with every interaction. AI agents connect and act across your existing stack, from Zendesk and Salesforce to Jira and beyond.
In one of Europe’s most tightly regulated B2C operations, InteractiveAI deployed this infrastructure across email and live chat, integrated directly into the operator’s PAM/CRM, helpdesk, KYC, and escalation systems. A governed AI system executing real workflows across account management, KYC, payments, bonuses, and betting.
73% of customer support messages now resolve fully autonomously and 27% are AI-assisted, cutting agent handling time. First response times are under 5 seconds, average resolution time is under 5 minutes, and support operating costs have been reduced by up to 60%.
What used to take agents 10–30 minutes across five different systems now completes in under two. Operational knowledge that lived in documentation and managers’ heads is now encoded into the AI system: scalable, traceable, and improving with every interaction. Production-ready in weeks, not months.
Most AI deployments in regulated industries are still stuck in pilot mode: impressive in demos, unreliable in production. InteractiveAI operates in that gap. 95% of customer interactions in this deployment are now AI-powered, with full compliance, full auditability, and full integration into the operator’s existing stack.
The same infrastructure scales to new markets, new languages, and higher volumes without rebuilding from scratch. The foundation is in place. What scales next is the business.
