Responsible Gambling: Our Commitment to Player Safety

Our Commitment to You

Welcome to our Responsible Gambling resource page. Here, our commitment to the well-being of our players is our highest priority. We believe that gambling should always be an enjoyable and exciting form of entertainment, engaged in safely and responsibly.

For the vast majority of our users, gaming is a fun recreational activity. However, for a small minority, it can cease to be enjoyable and may lead to personal, social, or financial challenges. Our goal is to provide you with the information and tools necessary to ensure your experience remains positive and to offer clear, accessible pathways to support if you ever need it.

This page is designed to be a comprehensive guide to Safe Gambling. We are dedicated to creating a secure environment and promoting a culture of care, where you are empowered to play responsibly and Stay in Control.

What is Responsible Gambling?

Responsible Gambling is a set of principles and practices designed to ensure that gaming is conducted in a manner that is fair, safe, and minimizes the potential for harm. It is a shared responsibility between us as the operator and you as the player.

The core principles of Safe Gambling are:

• Informed Choice: Understanding how the games work, the odds involved, and the potential risks associated with gambling.
• Player Control: Actively managing the time and money you spend on gambling and using tools to stay within your personal limits.
• Safety and Security: Playing on a secure platform that protects your information and promotes fair play.
• Awareness: Recognizing the signs of Problem Gambling in yourself or others and knowing where to turn for help.

Ultimately, responsible gaming means treating gambling as a form of entertainment, not as a source of income or a solution to financial difficulties.

Tips for Staying in Control / How to Gamble Safely

Maintaining control is the key to ensuring your gambling habits remain healthy and enjoyable. Here are some practical, actionable tips for Safe Gambling:

• 1. Set Your Limits Before You Play: Before you start a gaming session, decide on firm limits for both the amount of money and the amount of time you are willing to spend. Stick to these limits, win or lose. We offer tools to help you Set Limits on your account.
• 2. Gamble Only with Money You Can Afford to Lose: Treat the money you use for gambling as part of your entertainment budget, like buying a movie ticket or going out for dinner. Never use money that is needed for essential expenses like rent, bills, or savings.
• 3. Never Chase Your Losses: It can be tempting to try and win back money you have lost, but this often leads to further losses and risky behavior. Accept losing as part of the game and walk away when you have reached your set limit.
• 4. Take Regular Breaks: Gambling for long periods without a break can affect your judgment. Step away from the screen regularly to clear your head, stretch, and get some perspective. Consider setting session time reminders.
• 5. Avoid Gambling Under Duress: Do not gamble when you are feeling stressed, anxious, depressed, or are under the influence of alcohol or other substances. Clear judgment is essential for making responsible decisions.
• 6. Understand the Games: Take the time to learn the rules and understand the odds of the games you play. Knowledge empowers you to make smarter choices and appreciate the game for its mechanics, not just the outcome.
• 7. Balance Gambling with Other Activities: Ensure that gambling is just one part of a balanced lifestyle. Don’t let it interfere with your work, family, social life, or other hobbies.

Recognizing the Signs of Problem Gambling

Problem Gambling can affect anyone, regardless of age, background, or experience. It’s important to be aware of the warning signs in yourself, your friends, or your family. Answering the following questions honestly can help you assess your gambling habits.

Have you, in the last 12 months:

• Found yourself thinking about gambling constantly or planning your next wager?
• Needed to gamble with increasing amounts of money to get the same feeling of excitement?
• Felt restless, irritable, or anxious when you tried to cut down or stop gambling?
• Gambled as a way to escape from problems or relieve feelings of helplessness, guilt, or depression?
• Tried to win back money you lost by gambling more (chasing losses)?
• Lied to family members or friends to hide the extent of your gambling?
• Jeopardized or lost a significant relationship, job, or educational opportunity because of gambling?
• Relied on others to provide you with money to relieve a desperate financial situation caused by gambling?
• Bet more than you could really afford to lose?
• Borrowed money or sold anything to get money to gamble?

If you answered “yes” to one or more of these questions, it may be a sign that you are developing a problem. Recognizing these signs is the first step toward seeking Gambling Help. We strongly encourage you to speak with a professional or use our responsible gambling tools.

Responsible Gambling Tools: Features to Help You Stay in Control

We provide a suite of practical tools designed to empower you to manage your gaming activity effectively. You can access these tools at any time through your account settings.

• Deposit Limits: This feature allows you to Set Limits on the amount of money you can deposit into your account over a daily, weekly, or monthly period. Once you reach your limit, you will not be able to make another deposit until the time period resets.
• Loss / Wagering Limits: You can set a cap on the total amount of money you can lose or wager over a specific period. This tool helps prevent significant losses and ensures you stay within your predetermined budget.
• Session Time Limits: Manage the amount of time you spend playing with session limits. The system will automatically log you out or provide a reality check notification when you have reached your preset time limit, reminding you to take a break.
• Self-Exclusion / “Take a Break”: If you feel you need to step away from gambling entirely, our Self-Exclusion tool is the most effective option. You can choose to block access to your account for a set period, ranging from 24 hours (“Take a Break”) to several months or even permanently. During the Self-Exclusion period, you will not be able to log in, deposit, or play, and we will take all reasonable steps to remove you from our marketing communications.
• Self-Assessment Tests: Our platform includes a confidential self-assessment test with questions similar to the ones listed above. This tool can help you reflect on your gambling habits privately and determine if you might be at risk.

Getting Help and Support for Problem Gambling

If you are concerned about your gambling or the gambling of someone you care about, please know that help is available. Reaching out is a sign of strength. The following professional, non-profit organizations offer free, confidential, and non-judgmental support for Gambling Addiction and Problem Gambling.

• GamCare:
  • A leading provider of information, advice, and support for anyone affected by gambling problems in the UK. They operate the National Gambling Helpline.
  • Website: www.gamcare.org.uk
• GambleAware:
  • An independent charity that funds research, education, and treatment services to help reduce gambling-related harm in Great Britain. Their website offers extensive resources and signposting to support services.
  • Website: www.begambleaware.org
• Gamblers Anonymous:
  • A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others to recover from a gambling problem. They hold regular meetings around the world.
  • Website: www.gamblersanonymous.org

We urge you to contact one of these expert organizations if you have any concerns. They are there to provide expert Gambling Help.

Protection of Minors

We enforce a strict policy against underage gambling. It is illegal for anyone under the age of 18 (or 21 in some jurisdictions) to open an account or play on our platform. We utilize sophisticated verification systems to confirm the age of our customers. Any account found to be used by a minor will be immediately closed, and any winnings will be forfeited.

We encourage parents and guardians to take an active role in preventing underage access to online gambling sites. We recommend the use of filtering software on family computers to block access to gaming websites. Reputable filtering solutions include:

• Net Nanny: www.netnanny.com
• CyberSitter: www.cybersitter.com

By working together, we can create a safer online environment for children.