FGfox Casino > Withdrawal

Jochem Piksen:

Hello,

I have problems with FGfox Casino from 24-06-2022.

– false conditions regarding payout. only possible with crypto.. (no bank)

– after indicating that you are a gambling addict, do not close your account immediately. result, play away profit ( 1800 euros )

– email every day that they are working on the problem, after 3 months still the same answer (who don’t have new info yet)

– lying about everything

– do not comply with Dutch law and regulations.

– after indicating that I want to stop due to addiction, try to keep me with a bonus.

– I demand the full return of my bet.

2 Replies to “FGfox Casino > Withdrawal”

  • admin says:

    Dear Casino FGfox team,

    Could you please provide us wit an explanation of the player’s situation in more detail?

    If we are talking about a breach of the casino’s Terms and Conditions, is the casino able to substantiate it’s decision with relevant evidence?

    It is possible to share the data directly here, with your reply, or by sending them to our email address: [email protected]

    Thank you in advance!

  • admin says:

    Dear Jochem,

    Unfortunately, since we have not received any answer from the casino regarding your issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’

    There is one more possible way how you can try to get your funds back – to file a complaint with the gaming authority the casino is regulated by – Gaming Curacao. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/) and use a “Contact” button, or by sending your complaint to [email protected].

    Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed.

    The FGfox Casino can reopen this complaint anytime.

    Best regards,

    Complaints Team, Gamblers Connect

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