The Dutch Gaming Authority (Kansspelautoriteit – Ksa) has officially imposed an €886,000 administrative fine against online casino operator 711 B.V. after a comprehensive compliance audit established that the group flagrantly failed to meet its statutory duty of care obligations.
The regulatory enforcement action follows a detailed investigation into ten specific player account files active between February 2022 and June 2024, all of which revealed systematic player protection violations.
Investigation Logs Major Protection Failures
The KSA confirmed that 711 B.V. failed to properly analyze aggressive gambling behavior, ignored clear automated warning signs of severe addiction, and neglected to execute meaningful personal interventions, allowing multiple users to lose tens of thousands of euros without timely operator contact.
The audit logs revealed that players were permitted to gamble continuously for long hours, often deep into the night, while making massive corporate deposits and enduring heavy financial losses. In one extreme case highlighted by the regulator, an individual user lost nearly €78,000 in a single day without triggering any protective technical response from the firm. Furthermore, the company utilized outdated financial documentation and incomplete proof of funds checks to justify raising player loss limits, directly enabling harmful play to continue.
Even when its internal software flagged high risk behavior, the operator delayed action or failed to act altogether, relying on weak interventions like minor loss limit tweaks or brief emails that failed to match the severity of the behavior. The Ksa noted that the recorded communications completely lacked mandatory warnings regarding addiction risks, failed to provide information on available help networks, and omitted checks regarding whether the gambling was causing harm to the user’s family.
Enforcing Tightened Market Restrictions
Michel Groothuizen, Chairman of the Kansspelautoriteit, explained that the high penalty reflects a broader regulatory crackdown against operators who have failed to implement robust player tracking systems since the opening of the Dutch online market:
“We have seen that not all providers have set up the duty of care equally well from the opening of the market. We have therefore carried out additional investigations, which are now resulting in various duty of care fines. At the same time, we have further tightened the requirements regarding the duty of care, in order to prevent excesses such as we see here in the future.”
The enforcement action marks the second time 711 B.V. has faced public reprimand from the Dutch regulator. Last November, the online casino operator was formally sanctioned after violating strict national advertising rules by integrating a popular social media influencer within its public marketing campaigns.
