The Romanian online gaming operator, Superbet, experienced one of the most extraordinary events in the industry’s recent history on the evening of September 20, 2025, when a technical malfunction in a popular slot game resulted in the company losing over €30 million in just a few hours.
The incident was caused by a bug in the Playtech slot game, “Fire Blaze Red Wizard.” The error caused the game to pay out a win on every single spin, regardless of the outcome.
While the maximum stake was a low 1 RON, the guaranteed wins allowed players to accumulate funds rapidly. A few users initially discovered the glitch, and the news spread like wildfire across social media and online gambling communities.
By approximately 8:00 PM, a “mass play” event had begun, with thousands of customers swarming the platform to exploit the error.
Superbet’s initial response was to take the game offline and block over 7,500 player accounts that had profited from the malfunction, freezing their substantial winnings.
However, in a stunning reversal that has been widely praised, the company later decided to accept the costly mistake and honor all payouts.
The 7,500 accounts were subsequently unblocked, with the company sending a message to the affected players.
The company issued the following official statement:
Hello,
The supplementary investigations following your activity on certain Casino games have concluded, and your account has been unblocked. We have made the decision to honor all payments for those games, taking into account the history and status that Superbet has in the Romanian gambling industry. We are known as the betting and casino operator that pays any win, regardless of the amount. As the ones who accept all bets and any stake on games. And we do not want this to change.
All restrictions on your account have been lifted.
Enjoy your winnings! Good luck!
The decision turned a potential PR disaster into a powerful, albeit expensive, display of brand integrity, resulting in life-changing wins for thousands of players, some of whom cashed out as much as 100,000 lei (approx. €20,000).
