Last updated on June 12th, 2023
Hello,
I have made deposit with skrill, but deposit was not registered. There is no money on Jungliwin account, but amount was reduced from my skrill account.
I have contacted customer support but they couldn’t help me. They said that they had sent the case to some department, and that I should wait for an email from them. Almost 2 weeks have passed since then. Still no email or money. All evidence from Skrill has been sent to customer support.
Hello,
Thank you for the details that you sent to our email address.
We will forward this case to the casino rep’s.
Best regards,
Complaints Team, Gamblers Connect
Dear Miroslav,
Accept our apologies for your long waiting time.
The deposit was successfully credited to your account. Unfortunately, there can be some delays due to the payment provider you’ve chosen.
But rest assured, our financial department is working 24/7, so you can be sure that your funds are safe.
Kind regards,
JungliWin Team
Dear Miroslav,
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Complaints Team, Gamblers Connect