Hard Rock Bet has confirmed that it will honour a series of unexpected $5,000 cash prizes given out by mistake during a Live Trivia game on its New Jersey platform this week.
The decision to pay players, despite the error, has been praised by many for its fairness, showcasing the operators’ transparency and reputation as a leading entity in iGaming.
The mix-up happened during a Wednesday evening session of Live Trivia, a new interactive game on Hard Rock Bet. The game combines live hosts with quiz-style questions.
Players answer 10 timed questions, and those who get at least seven right usually share a fixed prize pool. But this time, qualifying players were mistakenly awarded full $5,000 cash prizes instead of splitting the usual pool.
Hard Rock Bet quickly responded to the situation and said it would let players keep the extra cash. Matt Primeaux, Executive Managing Director & President, commented:
The awards stand. While others may have tried to claw back the $5,000 awards – Hard Rock Bet wants to put our customers first wherever possible, not just when it’s convenient.
The error has sparked conversation in the iGaming industry, especially as more companies experiment with live, real-money interactive games. While payout mistakes can be risky, Hard Rock Bet’s decision to stand by players may help build stronger customer loyalty.
Hard Rock Bet has been growing steadily in New Jersey, one of its most important markets. Earlier this year, the platform launched Take-Off, its first crash-style game, built by IGT PlayDigital. It also released exclusive titles like Hard Rock Cash Lock, developed with AGS, as part of its plan to offer unique gaming experiences.
The platform now features over 3,000 casino games and was one of the first in the U.S. to offer Games Global’s Free Spins tool.
With this latest move, Hard Rock Bet shows it’s focused not just on innovation, but also on keeping players happy and building trust in the growing U.S. iGaming market.
