Last updated on October 5th, 2023
Hello!
I deposited EUR 20,00 and won EUR 2700, which I tried to withdraw. However, right after asking for the withdrawal, my account was locked for investigation. No information was provided as to what is going on. After a lengthy e-mail exchange and live chat inquiries on my part I was finally informed that to my surprise I have violated Galaxy.bet’s (formerly Buff.bet) terms and conditions, namely, that I as an amateur athlete cannot play their games. Ultimately, I was denied my withdrawal and my account was closed for good. I asked to provide their findings and explain how did they arrive to such conclusions (i.e. what is an amateur athlete and on what information did they base their decision?), but they did not specify. Galaxy.bet has written their terms&conditions in a way that is so unfair to the customer because Galaxy.bet can unilaterally and without any explanation deny you your winnings.
Therefore, I complain about this casino/sportsbook and provide this information as a cautionary tale for other potential customers to avoid this casino, as you will be disappointed once you win and try to withdraw your funds. I cannot imagine any legit company conducting themselves in such manner. If you play tennis on a weekend with your friends, you will be considered as an “amateur athlete” and will be denied your wininngs.
p.s. all supporting documentation (chat screenshots, e-mails, etc.) was forwarded to GamblersConnect via e-mail.
Toms Broks
