DigiPlus Interactive Corp, the digital entertainment powerhouse behind BingoPlus, ArenaPlus, and GameZone, has announced a massive expansion of its customer care infrastructure.
The company has doubled down on its workforce, now employing 450 personnel to provide 24/7 assistance to its rapidly growing player base in the Philippines.
Elevating Service Standards via Training
The expansion is not merely a numbers game; it is rooted in a significant investment in professional development. In 2025 alone, DigiPlus’s customer service teams logged over 87,000 hours of intensive training. This curriculum focuses on technical troubleshooting, intuitive service standards, and empathetic player interaction.
Carlos Feliciano, Customer Service Director at DigiPlus, commented on the expansion:
“By creating a scalable, future-ready framework and streamlining processes for simplicity and speed, we aim to make support effortless and intuitive, elevating the overall experience.”
Responsible Gaming as a Strategic Pillar
A core component of the training involves Responsible Gaming (RG). Staff are trained to recognize early indicators of behavioral issues and guide players toward platform tools such as deposit limits, session timers, and self-exclusion options.
By linking customer support directly with player well-being, DigiPlus aims to foster a “customer-centric culture” that ensures long-term player health. The integration of these tools allows users to manage their spend and time precisely, ensuring that the growth of digital entertainment in the Philippines is accompanied by rigorous safety standards.
