I cannot withdraw my funds because the casino won't let me.
When a casino decides not to pay you out your winnings, then that can be due to several reasons. Most frequent include not meeting wagering requirements, insufficient proof of identity, a bug in the casino software, bank issue, etc. If you experience any of these problems, contact the online casino immediately and ask for a detailed explanation.
What are the withdrawal requirements and how can I meet them?
Just like deposits, withdrawing your winnings requires following a certain set of rules. As one of the most important aspects of the entire experience, this information should always be on full display in the casino’s T&C. If you cannot find any info in that department, contact the online casino and ask them to give you that information.
How does 'Know Your Customer (KYC)' work?
To fully comply with all anti-money laundering (AML) laws, online casinos may use KYC to confirm the players’ ID. The casino will trigger the KYC procedure if there is a breach of the withdrawal limit, or suspect the validity of your documents. If this occurs, contact the casino and ask them to provide you with all of the necessary documentation to confirm your identity, and withdraw your funds.
I am waiting for my withdrawal for quite some time.
Each casino will usually disclose this information in its T&C. This includes withdrawal limit, payment methods, and finally withdrawals. If you happen to wait for even one day more than the T&C state, you should contact the customer service team.
How much money I can withdraw?
This depends both on the size and the income of the casino. And just as with the deposit limits, you can find all important info on withdrawal limits in the Terms and Conditions of the casino.