The customer support team is not returning my messages.
Make sure that the personal information of the casino you are using is up-to-date and valid. Also, make sure that you are contacting them through a valid means of communication, and during the right working hours. Different casinos originate from different time zones, thus are subject to implementing different working hours. If you still don’t get an answer, click on the license and file a complaint with its regulator, or contact our team and we will do everything to assist you.
What can I use to contact the customer service team?
Different casinos opt for different communication means with their customers. While the most frequent ways are emails and live chat, some casinos have phone customer service as well. So, you might end up with a casino with just email, or an operator that has all three.
Do I have a personal account manager?
Not all casinos come with a personal account manager. Have in mind that when you find a casino that sports a personal manager, that is usually reserved for the VIP customers. Especially since personal account manager is a perk reserved for the big spenders at the casino. However, it doesn’t hurt to have it as an option.
Is the communication fast?
This greatly depends on the communication method you are using. Naturally, the most ‘ineffective’ communication method is email, due to the waiting period. However, email is one of the most reliable. Then you have the live chat, which is the second-fastest option. Finally, contacting via phone chat guarantees the fastest communication method, and at the same time, the most efficient.
What are the working hours of the customer service?
While the online casino works 24/7, the working hours of the customer service team differ and depend on several factors. Location, time zone, size of the operator, license, etc. All of these play a big factor in determining the working hours of the casino. However, quality casinos usually have 24/7 customer service that you can contact anywhere, anytime. Casinos that operate in the usual 9 to 5 format or in shifts, usually do not score big in this department.