Not following Terms and Conditions.
Every bonus comes with a specific set of requirements and rules. These may include(but are not limited to) wagering, deposit limit, designated games, etc. Gamblers Connect always advises you to carefully read the Terms and Conditions for any online casino bonus before you submit your complaint.
Bonus not credited.
When the bonus is not credited it usually boils down to technical issues, or not fulfilling the bonus requirements. If either of these issues persists it is always best to immediately contact the casino’s customer service team. And that doesn’t help, that is where we step in.
Why are wagering requirements important?
Following the wagering requirements is essential if you wish to claim the bonus, and afterward withdraw your winnings. That is why we always advise you to carefully read the T&C before you decide to claim a bonus or withdraw your funds. Knowing the T&C can serve you well if you wish to file a complaint.
Betting on games that are not part of the T&C.
If you happen to bet your deposit on a game that is not part of the wagering rules, then the casino may not credit the bonus. That is since different games contribute differently towards the bonus rollover. If that is the case, it is best to contact the casino personally, since there are instances where the operator may still credit you the bonus.
Bonuses without wagering requirements.
There are certain instances where a casino will offer a promotion or a bonus without any wagering requirements. These are usually reserved for welcome promotions or already existing daily promotions. Still, it is best to check the T&C, since there is always a possibility to find important information regarding your bonus.