iGX – iGaming Customer Experience Summit 2024


It is with great excitement that we announce the start of the ONLY event that brings together CMOs and high-level leaders in Marketing, Acquisition, and Retention, the highly-awaited iGX – iGaming Customer Experience Summit 2024.

Bringing together the big dogs from the most distinguished iGaming operators worldwide, the iGaming Customer Experience Summit 2024 by iGX is the place to be for industry leaders who wish to network and learn with a myriad of marketing leaders and CMOs and indulge in priceless insights such as:

  • Crafting strategies for personalized and cross-channel marketing campaigns meant to captivate and retain players.
  • Optimizing marketing spend for maximum return on investment (ROI) in the middle of a dynamic climate of new game releases.
  • Implementation of AI and machine learning for scalable and personalized marketing campaigns.
  • Establishing a central data platform for tracking player journeys, enhancing retention, and identifying gaps.
  • Safeguarding players with a digital strategy for a positive gaming experience via behavioural insights.

iGX is bringing a new perspective to the iGaming conference world. WBR are masters in creating top-class conferences bringing the creme de la creme content to the high-class audience. The agenda was created to cater to a very high end of the industry and is packed with amazing speakers and interesting topics.”

Ivana Flynn – Director of SEO, Comeon Group

The iGaming Customer Experience Summit 2024 gets even more weight if we take into account that iGX has garnered an elite speaker panel that consists of top-level industry leaders and individuals who represent the biggest operators in the iGaming industry.

This includes 150+ Digital Innovators from Digital Marketing, Acquisition, and CX, as well as 60+ expert speakers from the leading online gambling operators, making for an insanely productive 2 days of on-site networking and socializing opportunities.

With that being said, the agenda of the iGaming Customer Experience Summit can be broken down into 4 crucial highlights:

  • Tailoring iGaming Experiences
  • Capture Multi-Generation and Localization Player Segments
  • Harmonize Acquisition, Retention, and Growth
  • Responsible Gambling at the Core of Every Role

In the true spirit of the creativity of iGX, attendees will also have a unique opportunity to immerse themselves in Interactive Learning & Networking, a fun, yet highly-educational segment that is meant to stimulate productivity via various activities:

  • Case Study Interactive – The speaker presents their case study and then invites you and your group to find a solution to a key unresolved challenge!
  • Oxford Style Debate – Walk away better informed to deal with a controversial issue. Sit back and watch the experts pitting themselves against each other to deliver the knockout argument.
  • Drill Down Roundtable – In these highly intimate and very interactive sessions, led by acclaimed industry specialists, you’ll unite with your peers to tackle the real challenges you face and take away practical solutions.
  • Creative Boardroom – Collaborate with your peers to discuss advancing your acquisition strategies and revamping your retention strategies.
  • Interactive Workshop – Turn theory into practice and bring an idea to life. Collaborate with your industry peers on a new forward-looking project to create a step-by-step action plan to launch it.
  • Dragons’ Den – Find the next big start-up that can help you innovate fast and stay ahead of the curve. Assess each start-up’s benefit to your desk and the likelihood of their future success.

Finally, all of this will take place in the 5-star Hotel President Wilson located along the waterfront of the beautiful Lake Geneva, making this 2-day Summit a luxurious event that guarantees to be even more enticing and special than the packed agenda hints.

We advise anyone who hasn’t booked his spot up to this point to do so as quickly as possible, given that there is a limited number of tickets and that time is of the essence!

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