The Romanian online gaming operator, Superbet, experienced one of the most extraordinary events in the industry’s recent history on the evening of September 20, 2025, when a technical malfunction resulted in the company losing over €30 million in just a few hours.
According to unverified and unreliable sources in Romania, the home country of Superbet, the alleged incident occurred when an error caused a certain slot game by the developer Playtech to pay out a win on every single spin, regardless of the outcome.
Playtech has officially addressed recent concerns, with a company spokesperson confirming:
We confirm that there are no malfunctions or gameplay issues with this or any other Playtech slot. Playtech games are operating as normal, and any reported concerns are unrelated to Playtech game functionality.
Information obtained by Gamblers Connect corroborates this, suggesting that claims of a Playtech-related fault are wide of the mark. It is understood that all parties are satisfied the glitch was not caused by the developer, but rather something that is yet to be revealed.
Despite this, Playtech has fully committed to supporting its licensee with any review process that follows, once again showing its commitment to transparency.
While the maximum stake was a low 1 RON, the guaranteed wins allowed players to accumulate funds rapidly. A few users initially discovered the glitch, and the news spread like wildfire across social media and online gambling communities.
By approximately 8:00 PM, a “mass play” event had begun, with thousands of customers swarming the platform to exploit the error.
Superbet’s initial response was to take the game offline and block over 7,500 player accounts that had profited from the malfunction, freezing their substantial winnings.
However, in a stunning reversal that has been widely praised, the company later decided to accept the costly mistake and honor all payouts.
The 7,500 accounts were subsequently unblocked, with the company sending a message to the affected players.
The company issued the following official statement:
Hello,
The supplementary investigations following your activity on certain Casino games have concluded, and your account has been unblocked. We have made the decision to honor all payments for those games, taking into account the history and status that Superbet has in the Romanian gambling industry. We are known as the betting and casino operator that pays any win, regardless of the amount. As the ones who accept all bets and any stake on games. And we do not want this to change.
All restrictions on your account have been lifted.
Enjoy your winnings! Good luck!
The decision turned a potential PR disaster into a powerful, albeit expensive, display of brand integrity, resulting in life-changing wins for thousands of players, some of whom cashed out as much as 100,000 lei (approx. €20,000).
