Dimitri Dimitrov
by Dimitri Dimitrov Published on February 7, 2025
Last updated on June 24, 2026
WHITE HAT GAMING (REGISTERED AS WHITEZIP LTD)
Casimba Casino Review
Malta Gaming Authority (MGA) and UK Gambling Commission Licensed
Responsible Gambling Index: AVERAGE
T&C Apply. 18+. Gamble responsibly.
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Casino no-affiliate policy
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Casino verification methodology
◉ RGI Score ▾

Responsible Gambling Index (RGI)

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RGI scoring methodology
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Casino commercial disclosure
Casimba is operated by White Hat Gaming and licensed by both the Malta Gaming Authority and the UK Gambling Commission. It offers a large library of over 5,000 slots and 101 live tables from 89 providers, with a full self-service responsible gambling suite. This independent Casimba review examines its licensing, payments, games and player protections, alongside notable service and withdrawal concerns.
Proof of Play — Gamblers Connect Hands-On Test
This casino is yet to be reviewed using our Proof of Play method
Our independent hands-on verification is pending for this operator.
Read Policy →
Licensing & Operator Transparency
Licensed Operator
Regulated by Malta Gaming Authority (MGA) and UK Gambling Commission
✓ Licensed
OperatorWhite Hat Gaming (registered as WhiteZip Ltd)
FairnessRegulated under MGA and UK Gambling Commission standards, with segregated player funds and regular third-party audits. Games from Microgaming, NetEnt, Evolution, Blueprint, Red Tiger and Thunderkick.
SSL EncryptionActive, SSL encryption
🏳
Malta Gaming Authority (MGA) and UK Gambling Commission
Since 2017 (brand launch)
Active, verified

Top-tier dual licensing: Malta Gaming Authority and UK Gambling Commission. Operator White Hat Gaming (WhiteZip Ltd), active since 2017. Confirm the licence that applies to the market being reviewed.

Responsible Gambling Index — Proprietary Gamblers Connect Score
Poor Concern Average Great Exceptional
8 / 12 criteria met  —  RGI Methodology →
Average
Meets basic standards but has notable gaps
8/12
✓Reality Check
✓Self-Exclusion
✓Underage Gambling Prevention
✓Responsible Gambling Policy
✓Access Account History
✓Ethical & Responsible Marketing
✓Deposit Limits
✓Session Limits
✗Wagering Limits
✗Loss Limits
✗Self-Assessment
✗Budget Calculator

GC Responsible Gambling Index header shows a placeholder tier (GC page body states the RGI is not yet finalised). Casimba is MGA and UKGC licensed with a full self-service RG suite (deposit limits, session reminders, cooling-off, self-exclusion, GAMSTOP), so a Poor placeholder understates it. Note, however, a below-average Casino Guru safety index of 4.7 and recurring complaints about delayed withdrawals, KYC friction and locked accounts. Reconcile and confirm the official tier.

Payments & Banking — Regulated fiat methods (cards e-wallets bank transfer)+ Methods
Credit & Debit Cards
2 options
VisaMastercard
Deposits: Instant
Withdrawals: 1 to 5 business days after a 1 to 2 day pending period
Limits: Varies by market
E-Wallets
4 options
SkrillNetellerPayPalApple Pay
Deposits: Instant
Withdrawals: 1 to 5 business days after pending
Limits: Varies by market
Bank Transfer
1 option
Bank transfer
Deposits: Instant to a few hours
Withdrawals: 1 to 5 business days after pending
Limits: Varies by market
Prepaid & Vouchers
1 option
Paysafecard (where available)
Deposits: Instant
Withdrawals: Not applicable (deposit only)
Limits: Not disclosed
Min Deposit: Not disclosed (commonly around 10 to 20 GBP/EUR), confirm on site
Max Withdrawal: Two-stage withdrawals: a 1 to 2 day pending period (reversible) then 1 to 5 business days processing, across cards, e-wallets and bank transfer.
KYC Required: KYC verification required before first withdrawal. Note recurring complaints about KYC friction and accounts locked after withdrawal requests.
The Gaming Ecosystem
Around 5009 slots (per third-party count) Online Slots Around 101 live casino games Live Casino Not separately disclosed Table Games
Online Slots

Very large slot selection from Microgaming, NetEnt, Blueprint, Red Tiger and Thunderkick.

Live Casino

Live dealer tables powered by Evolution and other studios.

Table Games

Blackjack, roulette, baccarat and other table games.

Sportsbook
This casino does not offer a sportsbook
Sports betting is not available at this operator.

Customer Support

Live Chat✓ 24/7 — Not formally disclosed; some KYC and withdrawal friction reported. response
Phone Support✗ Not Available
Knowledge Base✓ Comprehensive — Not disclosed+ articles
Chatbot Pre-Screen⚠ Not Disclosed
Response Times (Tested)
Live ChatNot formally disclosed; some KYC and withdrawal friction reported.
Languages Supported
Multiple languages by market (English and others), confirm full list
Final Verdict

Casimba is operated by White Hat Gaming (WhiteZip Ltd) and licensed by both the Malta Gaming Authority and the UK Gambling Commission, two Tier 1 regulators, with a large library of over 5,000 slots and 101 live tables from 89 providers. It offers a full, self-service responsible gambling suite (deposit limits, session reminders, cooling-off, self-exclusion and GAMSTOP for UK players). The picture is mixed on service, however: Casino Guru gives it a below-average safety index of 4.7, its Trustpilot score is low, and there are recurring complaints about delayed withdrawals, KYC friction and accounts locked after withdrawal requests, alongside high bonus wagering. GC’s placeholder RGI shows Poor, which understates its regulation and tools, but the service and withdrawal concerns are real. Draft, pending GC review.

Frequently Asked Questions6 Questions

Casimba is operated by White Hat Gaming and licensed by both the Malta Gaming Authority and the UK Gambling Commission, with a full self-service responsible gambling suite. However, Casino Guru gives it a below-average safety index of 4.7, and there are recurring complaints about delayed withdrawals and KYC friction, so weigh the strong regulation against the service concerns.

White Hat Gaming, registered as WhiteZip Ltd, which also runs brands such as Dream Vegas and Temple Nile. Casimba launched in 2017.

Withdrawals follow a two-stage process: a 1 to 2 day reversible pending period, then 1 to 5 business days processing. Some players report KYC friction and delays.

Cards (Visa, Mastercard), e-wallets (Skrill, Neteller, PayPal, Apple Pay) and bank transfer. It does not offer cryptocurrency.

Around 5,000 slots and 101 live casino games from 89 providers including Microgaming, NetEnt, Evolution, Blueprint and Red Tiger.

No. Casimba is a casino-only platform and does not operate a sportsbook.

Dimitri Dimitrov
Dimitri Dimitrov

Dimitri is an iGaming expert with nearly a decade of experience and a knack for crafting content that speaks directly to the iGaming crowd. He understands affiliate marketing, player psychology, and search algorithms, which enables him to write engaging, data-driven articles.