The Norwegian Lottery Authority has imposed a NOK 10 million fine on the state-owned operator Norsk Tipping after a significant technical error led to 47,000 players being incorrectly notified of winning vastly inflated Eurojackpot prizes.
The incident, which occurred during the draw on June 27th, has been described by the regulator as a serious breach of player trust.
The error stemmed from a flawed formula within the operator’s currency conversion system.
Instead of correctly converting prize amounts from Eurocents to Norwegian kroner, the system mistakenly multiplied the values by 100, resulting in prize notifications that were 10,000 times larger than the actual winnings.
Of the nearly 50,000 affected customers, 30,000 received these erroneous alerts directly via SMS or push notifications.
In its ruling, the Norwegian Lottery Authority criticized Norsk Tipping for its failure to identify the critical mistake during its internal testing and control procedures.
The regulator highlighted that the error was only discovered after the incorrect prize information had already been disseminated to thousands of players.
While the Eurojackpot draw itself was conducted correctly, the subsequent notification process was severely flawed.
This penalty, which represents 0.1% of Norsk Tipping’s 2024 revenue, is the latest in a series of compliance failures for the operator.
In September, the company was put on notice for a potential NOK 25 million fine for a Super Draw error that excluded over 16,000 players.
Earlier this year, it was also hit with a NOK 46 million fine for systematic lottery draw errors dating back to 2015. Norsk Tipping has stated that it has since implemented new measures to prevent similar incidents.
