Strategic Technology Initiative and Vendor Collaboration
GamCare has officially launched a market engagement exercise as part of Project Nexus, a strategic initiative designed to explore how advanced technology can best support the delivery of its core services in the years ahead. As the leading provider of support for individuals affected by gambling-related harm across England and Scotland, GamCare manages extensive services, including the National Gambling Helpline, specialized treatment programs, education initiatives, and community outreach, supporting more than 100,000 contacts annually through telephone, online chat, email, and WhatsApp.
To ensure that its underlying digital architecture continues to meet the evolving needs of those who rely on its network, GamCare is engaging directly with the market to understand emerging technologies, technological innovations, and industry best practices across critical operational domains such as customer communications, case management, safeguarding, reporting, and data management.
Building Person-Centred and Integrated Support Services
The primary ambition behind Project Nexus is to create a robust technology environment that supports an integrated, person-centred, and data-informed service model. GamCare aims to guarantee that individuals can transition smoothly through their entire support journey, ranging from initial contact and assessment through to active treatment, ongoing support, and long-term aftercare.
Through this structured market engagement, the organization is actively seeking supplier insights and technological recommendations on how advanced systems can help achieve several key operational objectives:
- Improve access to support services across multiple communication channels.
- Enhance safeguarding visibility and streamline escalation processes.
- Provide timely, secure access to relevant service user information.
- Strengthen reporting frameworks and deep operational insights.
- Improve interoperability with external partner organizations and broader healthcare systems.
- Support future innovation while maintaining high standards of information governance and service continuity.
