The Malaysian Communications and Multimedia Commission (MCMC) is increasing pressure on digital platforms to implement stronger electronic Know Your Customer (e-KYC) protocols and ramp up efforts to combat the proliferation of online scams and illegal gambling.
This initiative is part of a broader government crackdown on harmful digital content, which has already resulted in the removal of over half a million illegal online posts since January 2022.
A significant majority of the removed content was related to online gambling and financial fraud, reflecting the government’s growing concern over the societal impact of these illicit activities.
To address this, the MCMC is spearheading a multi-agency approach, collaborating closely with the Royal Malaysia Police (PDRM), the Ministry of Domestic Trade and Cost of Living (KPDN), and the central bank, Bank Negara Malaysia.
This joint effort ensures that harmful content is not only taken down but also thoroughly investigated, with the MCMC providing digital forensic support for criminal cases.
Authorities have expressed frustration that many harmful posts remain active until they are formally reported, and have called on social media and tech companies to improve their content detection tools and accelerate their response times.
To enforce this, Malaysia has introduced new regulations in 2025, requiring all social media platforms operating in the country to obtain a specific license under the Communications and Multimedia Act 1998.
A new Code of Conduct has also been established to set clearer guidelines for content regulation.
The government is also leveraging technology and public education, including an AI-powered fact-checking chatbot named AIFA and public awareness campaigns, to create a safer online environment for all users.
