Aristocrat Interactive CXS Secures ISO 27001 Certification

Aristocrat Interactive Customer Experience Solutions Division Achieves ISO 27001 Certification

by Dimitri Dimitrov Published on October 8, 2026

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Aristocrat Interactive Customer Experience Solutions Division Achieves ISO 27001 Certification

Key Takeaways

⏱ 2 min read

Security Certification — Aristocrat Interactive CXS has successfully achieved ISO/IEC 27001:2022 certification

Independent Audit — The assessment was conducted by The British Assessment Bureau, verifying implementation across global CXS offices

Evaluated Controls — Audits covered security governance, product development practices, risk management processes, and operational controls

Customer Benefits — Partners gain independent validation, risk-based security frameworks, and increased operational resilience

Ongoing Compliance — Certification will be maintained through periodic surveillance audits and continuous control improvements

Information security management and audit evaluation

Aristocrat Interactive has announced that its customer experience solutions division, CXS, has been officially assessed and certified as meeting the requirements of ISO/IEC 27001:2022. Neil Crossan, Managing Director of CXS at Aristocrat Interactive, confirmed the milestone following an extensive audit conducted by The British Assessment Bureau.

The ISO/IEC 27001:2022 certification represents an internationally recognized standard for establishing, implementing, maintaining, and continually improving an Information Security Management System (ISMS). The rigorous audit conducted by The British Assessment Bureau evaluated CXS security governance, product suites security development practices, risk management processes, operational controls, and overall information protection approaches across all global CXS offices.

By achieving this certification, Aristocrat Interactive customers benefit from independent validation of a formal information security framework, structured risk-based threat assessment, defined accountability, and enhanced business continuity practices. Maintenance of the standard relies on ongoing surveillance audits and periodic recertification to address evolving cybersecurity threats.

Executive commentary

Commenting on the certification milestone, Neil Crossan, Managing Director of CXS at Aristocrat Interactive, stated:

“This certification was a rigorous and in-depth process conducted by an external auditor of ISMS requirements, verifying that each of our global CXS offices has successfully implemented ISO/IEC 27001:2022. Achieving ISO 27001 certification represents an important milestone in our ongoing commitment to security, trust, and operational excellence. It provides our customers, partners, and stakeholders with independent assurance that we have established a structured and risk-based approach to protecting the information entrusted to us.”

Crossan added:

“Now that we have been certified to meet internationally recognized information security standards, we will embed these best practices as part of our on-going process, further demonstrating Aristocrat Interactive CXS continues to raise the bar on our cybersecurity capabilities.”